Virtual Assistant Services

Definition of Virtual Assistant Services: Outsourcing administrative and secretarial tasks remotely.

Our goal: save you time, reduce costs, and offer flexibility

Presentation of the Virtual Assistant Services at Mcem IT Mauritius

Personalized telephone reception
  • Reception of calls on behalf of your company or practice
  • Call forwarding as per instructions
  • Receiving messages, sending via email or SMS
  • Emergency management and call screening
  • Availability based on defined schedules (business hours, 24/7, etc.)
  • Appointment scheduling
  • Modification / cancellation
  • Appointment reminders
  • Synchronization with client tools (Google Calendar, Outlook…)
  • Writing letters / emails
  • Document entry / databases
  • Ranking and digital archiving
  • Billing, payment reminders (if authorized)
  • Client or patient file management
  • Try, lecture, response
  • Tracking of urgent requests
  • Spam / solicitation filtering
  • Tracking of leads or patients
  • Commercial follow-ups
  • Quotation Preparation
  • Sending information to clients/patients
  • Economy: No payroll charges, no vacation management
  • Flexibility: Services à la carte, hourly, flat rate, or project-based
  • Professionalism: Polished image with stakeholders
  • Service continuity: No interruptions during absence or leave
  • Confidentiality: Commitment to Privacy and Data Security
  • Professional experience: Knowledge of the client's industry (medical, legal, real estate, etc.)
  • Response speed to calls
  • Availability
  • Confidentiality
  • Service customization
  • Regular follow-up with the client

Your activity is unique, our services adapt.

Tailored Solutions

At MCEM IT MAURITIUS, we understand that each business, each professional, each activity has its own needs, constraints, and priorities. That’s why we don’t offer one-size-fits-all solutions. We build with you a customized, scalable, and fully tailored virtual assistant service that suits your operations. Our bespoke approach ensures a smooth, efficient, and genuinely useful support in your daily activities.

Custom Services Offered:

  • Creation of a custom specification according to your sector and your expectations
  • Choice of availability times tailored to your schedule (day, half-day, evening, weekend)
  • Answering calls in your company’s name, with customized scripts
  • Organization of emergency management according to your priorities
  • Setting up your call handling instructions (transfer, messages, filters…)
  • Integration with your business tools (CRM, ERP, appointment platforms…)
  • Customization of responses according to your clientele (patients, clients, partners...)
  • Implementation of internal procedures to follow
  • Scalable service based on your activity or seasonality
  • Possibility of mixed services (secretarial + commercial assistance, customer service, scheduling, etc.)

Goals

  • To provide you with a service 100% aligned with your organization
  • Enhance your image with a professional and cohesive welcome.
  • Save time without sacrificing quality
  • Never adapt to a service provider again: we adapt to you.